Frequently Asked Questions

Location-Specific Enrollment

Each TerraTime location operates independently and maintains its own enrollment, staffing, budget, and operating expenses.

 

Enrollment is specific to the location on the form used during registration. Families wishing to attend multiple locations must complete a separate registration form for each location and comply with the enrollment policies associated with each program.

 

Enrollment, registration fees, tuition deposits, tuition payments, credits, and financial commitments cannot be transferred from one TerraTime location to another. Because staffing and operational decisions are made based on enrollment at each individual location, transferring enrollment between locations may create financial hardship for the original location.

 

Families are expected to fulfill their enrollment commitment at the location where they registered. If a family relocates outside the service area of their enrolled location, TerraTime may review the situation on a case-by-case basis in accordance with the Enrollment Policy.

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​​​​Participation Expectations

Children participating in our drop-off programs are expected to be able to:

• Cooperate with transitions in activities and locations

• Stay within the activity area and do not wander away from the group

• Use positive language

• Follow leaders directions

• Treat others with respect

• Play cooperatively with other children

• Behave in a manner that does not pose an unsafe situation for themselves, other children, or team members

• Be independent for personal care needs such as washing hands, toileting, and changing clothes

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What happens if it's raining?

There is a lot to learn and much fun to be had in the rain, therefore most programs still run if it rains. This same policy holds if the weather is hot, cold, snowy, or windy. With the right clothing, children will typically have a great experience learning outside. There are, however, certain conditions that are not conducive to safe, productive learning. 

 

What happens if there is extreme weather?

If the weather is dangerously hot or cold, or there are high winds forecast during our scheduled program or event, Site Directors are trained to postpone or cancel the session. We will be following the National Weather Service forecast graph to monitor the heat index, wind chill, and wind speed. 

 

Child Weather Watch states there is a danger when the heat index is greater than100º F or when temperatures fall below 17º F.  The Beaufort Wind Scale states there is a danger when wind speed is greater than 37 mph. At that point, it is not safe to run our programs even with extreme caution and safety measures in place.   

 

In the rare case that a session is canceled due to extreme weather, the Site Director will alert all parents by email. If the decision is made within 1.5 hours of the session start time, those enrolled will be alerted by text as well. 

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As you know, the weather can be unpredictable. If extreme weather happens while children are at TerraTime, we will seek shelter and wait for it to pass. 

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How much does it cost?

There are many factors involved in determining the cost of our programs, such as the geographical area, number of sessions, and length of each session. As a result, the cost of our programs can vary.  Pricing information is provided within each program description. 

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Payment

Online payment is available or you can mail your payment to TerraTime, 10910 E. State Road 28-67, Albany IN 47320.

 

Classes will be filled on a first-come, first-served basis according to the date tuition is paid in full and registration forms are received.  The tuition payment must accompany the Registration, Medical Release, and Waiver forms to hold a child’s spot. Your child will not be able to participate if these are not on file.

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For most programs, the first child you enroll in a TerraTime program pays the full price. Any additional siblings enrolled at the same time receive a sibling discount.  A sibling is considered a child in the same family unit, validated by a legal document (birth certificate, marriage, adoption, etc.).  Please see the details for each program to see if a sibling discount is available.  When a bundle discount is offered, a discount is already included.

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What happens if a program is already full?

If a program is full when a parent inquires, the child’s name will be placed on a waiting list.  As vacancies occur, they will be filled from the waiting list first.  You will also be notified if another program opens up that your child is eligible to attend.

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Registration Fee

There is a $50 non-refundable registration fee. 

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One-Month Tuition Deposit

For our school-year programs, a non-refundable tuition deposit is required for all enrolled students and is due by May 20 before the start of the school year.

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What forms need to be filled out for my child to attend drop-off programs?

·  Registration & Medical Release Form

·  Waiver of Liability Form

·  Parent Handbook with Signature Page

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Please take the time to review these documents carefully and complete them in full.

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When completing the online form, it is helpful to have your medical information (doctor, dentist, insurance) ready before starting the process.

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Food & Snacks

Children will need to pack a snack each day.  We will occasionally make a snack as part of our curriculum.  Let us know on the registration form if your child has any allergies.  

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For programs lasting longer than 3 hours, children will need to bring a packed lunch.  Small cooler-style lunch boxes are recommended, as we do not provide refrigeration.  Please include utensils, if needed. 

 

Children need to bring a water bottle with them to have during the day, regardless of the length of the program.  The lunch box and water bottle should be labeled with the child’s name, so that it is easily seen. 

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What to Bring

One of our goals is to encourage children to be self-sufficient.  You can help by sending your child in clothes that allow them to say, "I can do it!"  Please dress your child in comfortable clothes that will handle outdoor activities, art projects, and bathroom breaks. Play clothes and tennis shoes are recommended (no open-toe shoes).

 

We will get dirty. Please pack an extra pair of clothes labeled with your child’s first and last name and a plastic bag for soiled clothing. Bring your child in clothing appropriate for the current weather conditions. In the summer, be sure to include sunscreen, sun hats, and clothing to protect the skin. In the winter, it is important that you send them with a heavy coat, hat, snowsuit, boots, and gloves.

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TerraTime does not allow your child to bring money, toys, cell phones, CD or DVD players, iPods/MP3 players, radios, video games, electronics of any kind, etc.

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Who will be working with my child?

Our team members are carefully selected and have a wide variety of child-development experiences.  We complete background checks on all adults working with children. In addition, Site Directors and Lead Teachers are certified in CPR and First Aid.  More information about individual team members can be found on the "OUR TEAM" page of our website.

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Will my child be safe?

Although team members work hard to give children all of the space they need to direct their play, they are also there to help remind children when their play is getting dangerous.  Team members are trained to allow safe risk-taking.  A few simple rules help us address most situations:

• Children can explore on their own as long as they can still see or hear their leader and stay within boundaries.

• If children are taking physical risks, we check in to make sure that they feel sturdy and safe in their risk-taking.

• Team members encourage children to engage in risky play but give clear directions about how to do so in a way that preserves their safety and the safety of other children.

• Team members are provided with extensive suggestions about how to manage common risks associated with play in outdoor spaces, and someone trained in First Aid and CPR is always on-site.

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Hygiene and Restrooms

In our outdoor classroom, we prioritize health and safety and have a handwashing station conveniently located on-site, ensuring that children can easily clean their hands before and after activities. Additionally, we provide portable restrooms to maintain comfort and hygiene throughout the day. 

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Refund Policy

Because enrollment without attendance takes a spot that another child might have filled, and program costs are incurred for each enrolled child (including materials, processing fees, and compensation for our team members), we are unable to provide refunds or adjustments for unattended sessions.  This includes absences related to illness, vacations, inclement weather days, or failure to fill out necessary forms.  

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If circumstances arise where your child cannot attend a summer program or special event, we will try to fill your child’s spot.  The more notice you give, the more likely it will be filled.  If we can fill your child’s spot, a refund minus the $50 registration fee per child will be given.  A refund will not be provided if we are unable to fill your child’s spot.

 

Please understand that TerraTime operates on the funds generated from tuition. This makes it crucial that we receive payment to pay team members and purchase supplies.

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Non-Discrimination

TerraTime does not discriminate based on race, sex, religion, creed, color, national origin, or source of payment.   All children are welcome here.

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Children with Varied Abilities

Children with varied abilities may be enrolled in our programs upon the collaborative planning and agreement between the family and Site Director. Each child’s unique needs will be considered on a child-by-child basis. To support inclusion, specific adaptations, and logical accommodation solutions will be examined, and reasonable alternatives explored. Modifications to policies and procedures can be made if they do not fundamentally alter the nature of the program and services the program provides or adversely affects the operation of the program. Services will be offered in the most integrated setting appropriate to the needs of the child. It is the practice of TerraTime to complete a pre-screening as deemed necessary for children with special needs to establish if the program can meet the needs of the child. Interested parents will be asked to submit written permission, allowing the Site Director permission to observe their child in either their home or current childcare environment. Occasionally more than one observation is necessary.

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Tours/Observation

For the safety of the children and team members, TerraTime is a closed program.  All non-parent visits during our programs must be scheduled and approved by the Site Director in advance.  If you would like to tour our location with your child before they attend, please contact our main office to make an appointment.  If an adult guest (18 or older) is interested in observing one of our programs, please make arrangements with our main office.  Unregistered children and child guests are not allowed to attend our programs.

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Photographs & Promotional Materials

Occasionally, TerraTime takes photos or videos of program activities for marketing purposes. Photos are not used without parental permission as indicated on the registration form.  If you need to modify this release, please notify your Site Director or the main office in writing.

 

Parents often choose to share pictures of their kids at play during our programs across social media, as they do with many other children's activities. Before posting, you must get permission from other parents when their child is in the picture.